Dear Mr. Morgan,
It is with great pleasure that I reflect on my 23 years of experience with Morgan Pulmonary Function Labs.
Before entering private practice 21 years ago, we had a Morgan Lab at my fellowship hospital. Since that time, I have purchased 3 Morgan Labs for my 2 offices. All 4 of these labs received heavy daily use and performed remarkably well. To the best of my recollection, in 23 years of use, we have had approximately 10 down days from equipment problems.
In fact, I only replaced my original lab after 20 years when spare parts and software support became unavailable.
In addition to a well designed, well thought out and well built physical machine, the current software is rapid and easy to negotiate.
The level of technical support from you and your staff has been overwhelming for these last 2 decades. Whether your people are speaking to a cracker jack certified PFT technician, a busy and distracted physician, or a nurse filling in for a CPFT/RT, they are always able to calm us down and walk us through the problem. On the rare occasion where the problem has required replacement parts or Morgan Technician attendance, these have materialized in short order (overnight. in most circumstances).
Some of the hospitals I have been affiliated with have not used Morgan equipment and their level of problems and downtime is at least an order of magnitude higher.
With so many satisfied customers, my praise will be of little import. However, as one who has had Morgan by my side in the trenches for lo these many years, I would be happy to speak with any potential clients. I remain,